What is this Cancellation, Return and Refund Policy?
Terms of Return and Refund
THE KREATIVE KONCEPT believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at info@Fabsstore.com
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the THE KREATIVE KONCEPT marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- THE KREATIVE KONCEPT do not accept cancellation requests for defective items. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of torned or defective items such as Saree please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
I just cancelled my order. When will I receive my refund?
How do I return an item purchased on THE KREATIVE KONCEPT?
THE KREATIVE KONCEPT offers its customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Contact our Customer Support team via email (fabsstore.com) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.